Shipping policy

1. Introduction

This Distance Selling Agreement (the “Agreement”) governs the sale of products by Vi Nachy to the customer (“you”) through our website.

By placing an order, you agree to the terms set forth in this Agreement.

2. Order and Acceptance

• Order Placement: You can place an order through our website by selecting products and providing the required information.

• Order Confirmation: Once you place an order, you will receive an email confirmation. This email confirms our acceptance of your order.

3. Pricing and Payment

• Pricing:

All prices are listed on our website and are subject to change. Prices include VAT but exclude shipping costs, which will be added at checkout.

• Payment Methods:

We accept various payment methods, including credit/debit cards .

4. Delivery

• Shipping:

We deliver products to addresses within Turkey and internationally.

Delivery times are as follows:

• Within Turkey: 3-7 business days.

• International Shipping: 7-30 business days.

• Shipping Costs:

Shipping costs are calculated at checkout based on the delivery address.

5. Returns and Refunds

• Return Policy:

You may return products within 7 days of receipt for a full refund or exchange, provided they are in their original condition.

• Refund Process:

Refunds will be processed within 15-20 business days of receiving the returned items and will be issued to the original payment method.

6. Customer Support

For any questions or assistance, please contact our customer support team at:

Phone: +905518144997

Address: Esenyurt, Talapasa mah. sk 1047, 34513 İstanbul , Türkiye.